Anderson & Associates Ltd

AVOID! This company do not know what they are doing. They sent an under experienced under educated surveyor round and decided that a fully refurbished, beautiful 2 bed flat in one of the most desirable postcodes in Leeds, which had been earning over 1000 every month for around 18 months on Airbnb was "unsustainable" and valued at 0. Waste of time, charged me 450 for the pleasure and the only result I have is lost money for solicitors, estate agents, brokers etc etc as the purchase I was trying to make will now surely fall through.

I have tried to speak to them and make a complaint however I was told I wasn't allowed to speak to anyone and must go through my broker (despite me paying them directly and receiving confirmation messages from them). The stress I have dealt with as a result of this company's incompetence has had a genuine impact on my overall health and well being. Do NOT use this company if you want to do well in life.

Surveyor D Whitby came to do survey on our home. Next day i noticed back gate of backyard had been forced open the wrong way. Thinking thieves were trying to break in overnight, I reviewed CCTV footage to find above named individual using brute force to open the gate that clearly did not open the way he was pulling. But what infuriated me the most though is that he didn't even have the decency to tell us he'd forced the back gate and just left it wedged open and unlocked, knowing full well that we have young kids in the house that would play outside (my three year old was at home while survey was being done) and that could have innocently got out, we live in city centre surrounded by busy roads. 1 star rating is too generous for this despicable person and company.

I had submitted a mortgage application and the lender had instructed Connells to complete the valuation. After reading the reviews, I have been stressing out and so anxious that they would undervalue and we would lose the house. We have just received our mortgage offer, no undervaluation and the valuation survey clearly submitted quickly as it was only carried out yesterday.

I don't normally leave reviews, however, I wanted to add this one as I believe people are less likely to leave good reviews and more likely to review when they feel they have had a negative experience. I had absolutely nothing to worry about and feel that some of the negative reviews may have been home owners with an inflated idea of what their house is worth.

Having read all the negative reviews, I was really worried about having Connell's as valuers. However, the lady that came was very nice, very efficient and very professional. Absolutely no problems, they even allowed me to change my appointment a couple of times without a fuss. I don't normally leave reviews but I am just offering this as an alternative perspective to stop people worrying, as I did, after reading all the bad reviews! They are a huge company and these negative reviews clearly only represent a tiny proportion of the valuations they give on a weekly basis.

Awful. Employed by Natwest to carry out a survey for a remortgage. Despite me highlighting how much a similar (smaller) property sold for in our street last year, and the price of the exact same house type as mine being built on site (new build site still under construction). Provided a valuation 40k lower than my current lenders estimate of property value, and 50k below price the same housetype is selling for now. I get that lenders look for a conservative valuation, but the valuation isn't even close to realistic.

Absolutely useless, they under valued my property by over 100,000, an identical property sold end Nov 2016 for 499,950, mine valued at 390,000. All the calculators are over 500,000. The flat has a balcony and views across central London, the surveyor attached a picture of the bathroom with the toilet seat up and said there was no point in mentioning the rear as there is no garden, despite him saying what amazing views there were, also got the freehold status wrong, 460 for 20 minutes of amateurish valuation. Either they don't know what they are doing or there is an advisory to low value

This company deserves 0. Lender TSB appointed Connells who are unprofessional and lack credibility in what they do. They valued my property at 60k less and said the rental value is 1400. Absolute nonsense, rental for a 3 bed is 1650 - 1800 and that figure was not plucked from thin air and can be found on Rightmove. Sold properties for the area can also be found on Rightmove.

A 2 bed opposite me which needed work went for 425k and I put my 3 bed down as 450k already refurb. My house is also between two project worth 6bn in a 25 years regeneration area. The surveyor was rude and unprofessional, it's like my face didn't fit. If you hear Connells will survey your property, cancel your mortgage. My property has been with my family for 25 years and Connells said the walls are thin and damp will penetrate through.

Where's the damp for 25 years? Over this period 3 mortgage lenders have surveyed the property and approved the mortgages. I'm intrigued to know if TSB has any metrics on how many Connells has approved. TSB should get rid of this company, it's harming their business. Because of this I would never use TSB again. I lost the property I placed an offer on as a result.

Lost my mortgage as they valued the property on behalf of mortgage lender. In few words they described a property in the most popular coastal location located close to University and 5 min from the train station with trains going to London and beyond as "not in demand"! Please if you can don't bring them any business as they are ruining ppls life! EDIT: Just an update, other main street lender (different valuer) has granted a mortgage on the property with no problem. This shows how incompetent and out of touch they are, avoid at all cost!

Honestly can't believe these lot. Connells have ended up valuing my home 15k below the price I was quoted by 2 separate surveyors. Additionally, Connells have decided to say that it will get 200 less a month than 2 estate agents have quoted me. This is very pessimistic, and I'm not sure how it could be possible to denote the above from a 5 minute valuation.

Unprofessional, you are just a number. Unfortunately due to unforseen circumstances I had to cancel my surveyor appointment 3 times ( my house is already sold ) The first for myself having to attend an emergency drs appointment and the other 2 with my 3 year old daughter. I phoned all 3 times bang on 8.30 as soon as they opened, whilst waiting for a drs call back.

The third lady I spoke to wasn't interested in anything I had to say, other than telling me, " we can't keep cancelling and re booking ", because of completing the sale. She didn't want to hear about my reasons behind having to cancel, it was a case of, " let's get this booked back in ASAP ". Unprofessional in their approach, no compassion shown at all. All of this happened within the space of a week! Although the way they spoke, this had dragged on over a month. Would not recommend.