Banks John Associates

Very fast and efficient service, and the Fender Acoustic Junior is superb. Great sound and quality with a large number of features. It compares very favourably with much more expensive amps. Well done with your service and excellent pricing too.

James in sales more than helpful and obliging, the product I bought is first class and very pleased with, the delivery (TNT) delivered as promised the next day of purchase, unfortunately the driver could not find my address so left the package behind a neighbours car who were away on holiday, luckily after messages to TNT they could tell me approximately where my parcel was so I could find before the rain came which would had ruined my expensive musical instrument.

I left the TNT driver on line with delivery instructions and mob number if he needed any help with the delivery. I contacted TNT but up to date had had no response. My parcel could had been stolen or completely ruined by wet weather, at least TNT on line helped to resolve my issue.

Rimmers were very quick to take my money for a 550 Yamaha keyboard bundle, but after sales service and customer satisfaction was worse than poor. Beware the offer of headphones in a bundle - they'll send ones readily available in a 'Pound Shop'. In future I'll go elsewhere and ask for a price-match.

I purchased a Yamaha E473 for the best price available in the UK (and over 3 months Interest free using PayPal credit). The purchasing process was very straightforward. I ordered on the Friday evening and it arrived on the following Tuesday morning. Rimmers provided constant updates on the delivery progress and I was given a 1 hour delivery window by DPD. All in all an excellent experience. I recommend purchasing from Rimmers and will definitely do so again myself

Superb advice. Friendly staff. Rimmers take the time to make sure that you have the chance to pick the perfect piano for you. Helpful and knowledgeable. I visited the Liverpool store and the Bolton store to try out different pianos. Staff at both locations were brilliant. In particular, Martin, who gave helpful advice at Liverpool, and James and Graham at Bolton, allowing plenty of time to try. Prices are also very competitive, and there is a great selection of new, ex-demo and part-ex pianos to choose from, in store and online.

Item arrived next day, as advertised, shipped in perfect condition. Could not fault customer service and was helped with my order by Ian; who was very polite, plus helpful! Will definitely order from Rimmers again in the future. Big thumbs up!

Excellent service. I bought the Roland FP30-X and despite other stores being out of stock and with long wait times, Rimmers were true to word and delivered the next day. They were also the most competitively priced. I'm absolutely delighted. Thank you very much!

Buying my guitar from Rimmers was a very positive experience, I thought it was a competitive price and the delivery arrangement would've been great but the courier (TNT) didn't arrive on the scheduled day and I wasn't notified so I waited and waited. Anyway, I did contact Rimmers online with a query and they replied very quickly and were very friendly and helpful. Would've been 5 stars with a better courier.

Outstanding customer service, swift response to inquiries. Purchased a beautiful Yamaha piano from them, needed to hold up the delivery date, very helpful with arranging this.

Absolutely flawless service from start to finish. Ordering process simple. Website easy to navigate. Regular updates from courier. Ordered guitar on Saturday, and was with me by Tuesday- guitar immaculate straight out of the box. Would love to shop in person if only I didn't live so far away. Will definitely recommend and be sure to use again in the future.