Edwards & Co

The staff are very helpful, Deirdre kept me very informed throughout my whole experience. Would recommend

A person called Deirdre has spoken to my daughter twice today and both times I was with my daughter. This woman is caustic, aggressive and discouteous and refused to advise my daughter because she was 'too busy.' My daughter was totally polite but when she was called back she was called 'ungraceful' and was told to be a nag. Deirdre, if as you say, you are 71 then shame on you, I heard you shouting at her.

You have no comprehension of customer service. You cannot justify your rudeness by saying you are busy. You cannot attack customers in this way. I suggest a career at EasyJet if you wish to adopt this acutely poor, insulting and vile way of dealing with customers.

As expected, we had more than one valuation on our property when we decided to sell. As soon as Alexander knocked on our door, Edwards were in the running. We trusted him immediately. He talked sense, no jargon or false promises. We agreed a price to put the house on the market, and signed up, there and then. The brochure was first class, really excellent photographs which gave a true representation of our home. Viewings were conducted by the team, and we were kept up to date at every step by the fabulous Deidre and Janette.

We had an asking price offer within 7 days. Priced correctly, and viewings conducted promptly. Just great. Deidre is absolutely on the ball. Nothing was too much trouble, we never felt like we were a nuisance when we asked questions. Deidre is straight forward and honest. No drama, just genuine professionalism and warmth. She has extensive knowledge and experience as an estate agent, and the care that this family business have for their clients.is super. Thankyou all for helping us on this journey to follow our dream. Top class. Highly recommended. Amanda and Andrew Smith

'Deirdre is unprofessional and rude' according to a previous review. THEY WERE 100% RIGHT! My daughter was in tears after coming off the phone to Edwards Property after asking a simple question to which she was told 'I dont have time for this right now' and slammed the phone down! I assumed she had spoken to a new member of staff. It was the owner! AVOID DEIRDRE AND AVOID EDWARDS PROPERTY

The most shocking, rude, abrupt and vile customer experience I have ever had. I agree with other reviews - Deirdre the owner seems to think she can speak to people (CUSTOMERS!) with disrespect. After enquiring how some properties were selling so fast in order to get on the ball faster myself, Deirdre told me she 'didnt have time for me' and it was 'irrelevant'.

When I complained, she told me it was 'un-graceful' to ask questions about how to get to properties quicker - absolutely laughable. Never in my life have I been spoken to like this by anyone, let alone a business owner! SO rude and frankly, doesn't deserve the custom. Go elsewhere!

Very happy with Edwards Property. Deirdre kept me up to date and kept pushing the solicitor every step of the way until completion which is exactly what I want from an estate agent

How on earth does this estate agents get any positive reviews. To start off, the viewings are not COVID safe at all. Martin doesn't even wear a mask, neither do workmen at the property. Handles etc are all allowed to be touched and not even wiped down. The office itself is a joke, with Deirdre being abrupt, rude and annoying. Start by addressing your Covid actions asap and show some considerations. At the same time too please please invest in training for your staff.

We were both immensely impressed with the knowledge and sound advice provided by Edwards Property at all points of the selling process - from initial valuation to completion. The service that Deirdre provided went above and beyond our expectations - she was always a reassuring voice at the end of the telephone and an expert in negotiations between the buyers and ourselves. We would recommend Edwards Property to any potential house sellers - their personal service is second to none. Mr & Mrs Ashton

Deirdre and Martin were fantastic. i could not speak highly enough of them. we were always kept up to date with any information and they genuinely care about their clients. i would, and have recommended them without hesitation.

Edwards was one of a few agents in Bolton we spoke to when we were selling my mother in laws house. We met Alexander who was a straight talking chap and went with Edwards. We had a volume of viewers very quickly, had a few offers and advised to reject one that was close to the asking price as Edwards felt the property was worth more.as indeed it was because the offer was increased.

All viewings were accompanied as my 83 year old mother in law was not up to doing them herself. They had done the job we were paying for and got us a buyer for the house we thought. This was only the start and is where Deirdre took over and micro managed every part of the legal process, buyers mortgage application survey reports special survey reports all of which was unfamiliar to us.

During the 6 weeks of selling we would get a couple of emails, texts or calls keeping us updated with progress and she keep the whole process moving forward. The property was sold and the solicitors paid there bill all was fine. Three weeks later we get a knock on the door, the new owners had found a watch of my late father in laws and taken it the Edwards office which they hand delivered to us.

Above and beyond. I don't know if we were just very lucky or this is their normal level of care but I would have no hesitation in recommending them as an agent. This is a genuine review and I have no relationship with the business now but I have told Deirdre that she can give my mobile to anyone for verification.

James and David have been an amazing team to work with in selling and buying our new home. We had our property on with another agent when our first buyer pulled out. At the time, we'd already see a house advertised by Edwards which was all ready to complete when this happened. These chaps were fantastic with us, just a great team! We ended up moving from the agent we had our property on with and using these guys due to the outstanding customer service they offered us.

They relisted the property and within a week it was sold to a new buyer. We were also lucky enough to be able to continue with the purchase of the original house we wanted, and all in time for Christmas (21st Dec, we must be mad). Both James and David held my hand through this horrid process and put up with what seemed like hundreds of calls to them from me. I can't thank them both enough. I will certainly recommend them to anyone looking to buy, sell or rent a property in the future. You made our Christmas, thank you! Laura P x